Golden week Xining tourism complaints fell 55% over the same period last year

In recent years, the summer capital of Xining attracts many domestic and foreign tourists come in a throng, which put forward higher requirements on Xining tourism environment and tourism market order. Eleven golden week, the city tourism service quality complaint handling center received a total of more than 50 complaints from tourists, including effective complaints from the beginning of, compared with the same period last year, a decrease of 55% complaints.

it is reported that 11 complaints, the Provincial Tourism Bureau to do the 2, of which 1 complaints of social hotels, scenic area management personnel complaints service attitude 1; municipal government 12345 to 2 complaints, are visiting the area open open time and released by the network does not match the problem; travel agency complaints 4, is the main travel arrangements are not reasonable, no advance booking tourists return ticket services such as poor awareness of problems, complaints center requires travel agency to take emergency measures to release tourists of impatience, no conditions for ordering tickets to tourists return, get tourists understanding; the 3 relates to the scenic area, the Kumbum Monastery scenic area since 2, mainly is the service attitude poor, and tourists miscommunication and other issues, through communication and coordination to quell disputes. As of October 7th, 11 complaints have been fully coordinated, the rate was 100%.

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